Wait, so you got charged a year later after returning it? They only issue refunds when it has been sent back, so they are charging you for their own inventory mismanagement, or worse.
They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!
“computer error”
I mean I dropped it off at an amazon store so they definitely received it
Did it refund you after the chat?
I feel like I had this happen as well but the chat bot was smart enough to be like “this dude spends a fuck ton on Amazon and this item was only $12, I’ll just mark it received and get dude the money back.”
The bot did not refund me, I talked to a real person via the chat and they said the carrier team didn’t mark it received and that they would “disarm the retro charge” and refund me. We’ll see if it goes through.
